We believe strongly in our products and their quality, but if for any reason you are not satisfied, you can return the items for a full refund within 30 days of the date of purchase.

Should you choose to return a product within 30 days of the purchase date, we will happily refund the purchase price to the original form of payment. Refunds are based on the purchase price shown on the original order. All applicable promotions, discounts, offers and coupons granted at the time of purchase will be prorated and applied to the refund. Credit Card purchases will be credited back to the original card.

Please remember to complete the returns form which can be found here. Without the information on the returns form will we be unable to issue you with a refund. Where possible, please package your return in the original box. Please include all the information on your return form:

• SKU
• Product name
• Quantity
• Reason for return
• Refund or exchange for another product

Loté offers a returns service via a third-party service provider. As a result, you will need to contact us at [email protected] so we can ascertain the nearest return hub to you.